Frequent Questions

Protos Technologies Frequently Asked Questions (FAQ)

How do I declare a disaster, or put Protos Technologies on disaster alert?

Protos Technologies is on-call and available 24 hours a day, 365 days a year to respond to disasters. During standard business hours (M-F 9:00am-5:00pm EST), please call our main office at 317-707-3941. After hours or on holidays, call the same number but follow the prompts to leave a message in the Disaster Recovery Emergency mailbox. Provide a brief description of the incident, and our engineers will immediately be paged to respond.

Why do companies contact Protos Technologies?

Here are the most common reasons:

How can I reduce operating expenses by hosting my server backups at Protos Technologies?

Protos Technologies can host virtual versions of your physical servers, saving you the expense of remote physical equipment purchases. In addition, your backups may be restored to Protos Technologies’s shared resources, both physical and virtual, which saves you the expense of remote physical equipment purchases.

What do RTO and RPO stand for?

RTO stands for Recovery Time Objective, and is quantified as the time requirement to recover from a disaster (and to have your servers up and running again). RPO refers to Recovery Point Objective and relates to the amount of ‘acceptable’ data that can be lost without a major effect on your operation. Both objectives are important factors, and should be customized to fit your organizational requirements within a formal disaster recovery plan.

How can virtualization technology at Protos Technologies improve my RTO and RPO?

Virtual servers can be provisioned in minutes. Physical server configurations can take hours to complete. Another aspect to consider: since virtual machines exist as files, which may be backed up to Protos Technologies, those files can be quickly restored to virtualization hosts and brought online (without the headache of mismatched physical hardware between the original and restored machines).